wireless and wired hardware problem

Xbox One repair topics.

wireless and wired hardware problem

Postby liquidzorch » Fri Mar 18, 2016 4:00 am

Hello. Got in a ONE today. The client reset the console, so it is in the setup process. It asks to setup an internet connection to setup the console. But no wireless networks are found, if I enter the ssid manually I get an error. And if I select wired option with the ethernet cable connected I get an error saying: Theres a hardware problem, please contact microsoft.

This is not an error with the internet, and it is the reason why the client reset the console in the first place. Now it can not be setup.

Symptom:
Cannot detect wireless networks
Hardware problem message when connecting ethernet.

I have found very little information on the internet, everybody just sends them to microsoft. This console is out of warranty, so thats not an option for the client.
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wireless and wired hardware problem

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Re: wireless and wired hardware problem

Postby bart961 » Sat Mar 19, 2016 10:23 am

Replace WiFi card on top of metal housing, should fix issue. It shows error for hardware(hardwire) because the wifi card is defective and the console knows it.
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Re: wireless and wired hardware problem

Postby liquidzorch » Sat Mar 19, 2016 3:52 pm

Thanks. I was thinking that but on other forums I have seem people send them to Microsoft for fixing and they returned new consoles, which means it probably isnt as easy as replacing one piece. Anyway, I warned the client that if I open it and cant fix it that Microsoft will most likely not repair it. So he asked me not to open it. Microsoft asks for 200 dollars to fix this issue. If he decides not to send it I will open it and post my findings.
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Re: wireless and wired hardware problem

Postby leandromb » Thu Nov 03, 2016 11:56 am

Hi. Did you fix your Xbox One changing wireless board ?? Please, if someone already tried it, let me know the result
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Re: wireless and wired hardware problem

Postby bart961 » Mon Nov 14, 2016 3:47 pm

Yes replacing the wifi card on top is a possible solution. Or it could be something else, soutbridge related but try card first
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Re: wireless and wired hardware problem

Postby imran421 » Thu Feb 02, 2017 9:39 pm

i replace the wifi card no success. But wired connection is not working. So I am amusing it could be something else. Anyone has any success.
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Re: wireless and wired hardware problem

Postby playgoods » Wed Jan 10, 2018 5:34 am

Bump. I have one with this issue now. Should I order a new wifi card?
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